Returns & Refunds policy
We take great pride in offering Cheri PK’s exceptional fine art originals and fine art prints. Our goal is to ensure that every customer is satisfied with their purchase. Please take a moment to review our Returns and Refund Policy.
Returns Eligibility
We want you to be completely satisfied with your art purchase. However, due to the unique nature of our products, we can only accept returns under the following conditions:
Fine Art Originals: Due to the one-of-a-kind nature of original artworks, we are unable to accept returns or exchanges unless the artwork arrives damaged or significantly different from the description or images presented on our website.
Fine Art Prints: Fine art prints may be returned for a refund or exchange if they are in unused, unworn, and original condition (i.e., unframed and undamaged) within 14 days of receipt.
Return Process
To initiate a return, please follow these steps:
Contact Us: Notify us by email within 14 days of receiving your order. Please include your order number, a description of the issue, and photographs if applicable (for damaged items).
Approval: We will review your request and, if eligible, issue a return authorization and instructions.
Return Shipping: For accepted returns, you will be responsible for the cost of return shipping, unless the return is due to damage or error on our part. We recommend using a trackable shipping service for returns. Please ensure that the artwork is securely packaged to avoid damage during return transit.
Condition of Return: The item must be returned in its original condition, and we reserve the right to reject any returns that show signs of misuse, damage, or alteration.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
Fine Art Originals: If a return is approved for an original artwork, a full refund will be issued, excluding any shipping charges.
Fine Art Prints: If a return is approved for a print, the full purchase price will be refunded, excluding any shipping charges.
Damaged or Defective Items
If your artwork arrives damaged or defective, please contact us immediately with a description of the damage and clear photographs within 7 days of delivery. We will provide instructions for returning the item, and upon receipt, we will issue a replacement or full refund, including shipping costs.
Non-Refundable Items
The following items are non-refundable:
Sale or discounted items.
Any artwork that has been altered, framed, or modified after purchase.
Exchanges
We do not offer exchanges for artwork at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Shipping Fees
Shipping fees are non-refundable unless the return is due to our error (e.g., the wrong item or a damaged artwork). Return shipping costs are the responsibility of the customer unless otherwise noted.
Contact Us
We appreciate your understanding and support in helping us maintain the quality and integrity of our fine art collection. Thank you!
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail cheripkart@outlook.com
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